Refund policy
Return & Refund Policy
Due to the customisation of our products, we do not offer returns. However, we do offer refunds or replacements if your item arrives damaged, faulty, or incorrect. Please contact us within 30 days of receiving your item to report any issues.
To be eligible for a complete refund or replacement, You’ll need to provide your receipt or proof of purchase.
To report a damaged or faulty item, please contact us at support@profutcard.com with a description and clear photos of the issue. If your request is approved, we’ll provide further instructions on how to proceed.
You can always contact us for any questions at support@profutcard.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If not reported within 14 days, you will not be eligible for any sort of refund.
Exceptions / Non-returnable Items
Because our products are customised and made to order, they are non-returnable.
We also do not accept returns or refunds on sale items or gift cards.
Exchanges
We do not offer standard exchanges. If your item is faulty or incorrect, we will offer a refund or replacement as appropriate.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. However, this does not apply to customised or personalised items. If eligible, your item must be unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.
Refunds
Once we’ve assessed your refund request and, if applicable, we will notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@profutcard.com.