Track Your Order

FAQs

Production, Shipping & Delivery Information

Production Time

The production process will begin the day after your order is placed.

Production of each card generally takes 3-5 days - this includes finalising each design to ensure it truly matches the FUT style, printing the design onto high quality 5mm foamex and cutting precisely to the shape of your card.

We have invested in both the expert personnel and technology used in our production process to minimise delays and maximise quality.

UK Shipping & Estimated Delivery

Once the production process is complete, your order will be shipped using your chosen delivery method.

'Standard delivery' is fulfilled using Royal Mail Tracked 48, ensuring a safe and efficient delivery anywhere in the UK.

For all Standard Delivery orders, it is our intention for you to receive your order within 5-7 working days of placing it.

Fast Track

If you need your order sooner, premium delivery options are available at checkout.

All Premium Delivery orders also include free Fast Track Production, reducing the production process to 1-3 days.

For all Fast Track orders, it is our intention for you to receive your order within 3-5 working days of placing it.

Delivery & Order Tracking

For live updates on your order, please fill out the article above.

For any further questions, please contact us.

Birthdays & Special Events

Understandably, we get a large percentage of our orders for birthdays and other special events.

To guarantee the timely arrival of your items, we encourage you to plan ahead and place your order well in advance.

Whilst every care has been taken to refine our production/delivery processes and minimise delays, sometimes circumstances outside of our control can cause delays to orders and shipments.

Order Fulfillment

Can I Change My Order After It's Placed?

If there are any urgent errors (such as a mistake with the name) please contact us immediately.

Apart from exceptional circumstances like that, all orders are final once placed.

If our design team come across any issues during the production process, you will be contacted immediately.

There Was A Problem With My Delivery

If your order arrives damaged, please contact our support team immediately. Provide images of any damage and your order number so that we can quickly resolve the issue and send your replacement.

Specifically, please include the following images:
-The damaged product.
-Inside & outside of the packaging.
-Shipping label

If you receive the wrong card(s), please contact our support team immediately. This will allow us to promptly send the correct cards out to you.

If your order arrives incomplete, please contact our support team immediately. Inform us of the item(s) that are missing and we will fulfil the rest of your order straight away.

Support Email: support@profutcard.com

Refunds & Returns

At ProFUTCard, we take pride in creating on-demand personalised products for our customers. As such, all sales are final and we cannot process refunds.

In the unlikely event that you receive a damaged or incorrect item, we will gladly issue a replacement as long as you provide photo evidence of the issue within 7 days of delivery. To qualify for this, the item must have been lost or damaged during delivery, or there was a mistake with the personalisation of your card(s).